What If My zenGiver Makes An Error Or I Have Any Issues During The Service?
What if I have concerns with my service?
If you have any concerns or issues with your service or the zenGiver providing the service, please discuss these directly with the zenGiver. Your zenGiver is ready to help and can adjust their methods or the service if need be: feel free to ask them for anything you need! Alternatively, if you need any additional support dealing with you zenGiver, you can contact our support center using our Contact Us page.
What do I do if the zenGiver is making me feel uncomfortable or is being rude or inappropriate?
Please make sure to keep you, any other family or guests at the location, and pets safe at all times.
If you feel uncomfortable or do not like how a zenGiver is behaving, please try to kindly let them know in a non-confrontational way. If their response is negative or escalating, please ask them to leave the premises and notify a zenGOT representative. If you are having any issues, please Contact Us.
What do I do if the service provided is not up to my expectations?
Please take a quick look at the service provided before the zenGiver leaves and discuss with them if there are any extra touch-ups that need to be done. Your zenGiver will be responsive if you let them know about your expectations and requirements.
If you are unable to check on the service provided at the end of the booking and the zenGiver has since left the premises, please let them know using your communications hub within 48 hours of the booking. If you are having trouble getting the service reconciled or need additional support, you can Contact Us.
What do I do if the zenGiver arrives late?
zenGivers receive notifications 48 hours prior, 24 hours prior and on the day of a booking. They may message you when they are on their way or they may not; the contract is in place and they should arrive at the designated time. Please make sure to communicate any parking suggestions and how to enter the premises.
If your zenGiver has not arrived five minutes after the designated start time, please message them and confirm they are still on their way.
If you do not hear from them within 30 minutes of the start time, you can login to your account and designate the zenGiver as a “No Show” using the No Show button - this will notify support and they will begin following-up. A no show is entirely unacceptable and results in removal from the platform. We apologize in advance if this occurs: we take thorough measures to avoid these situations. Our support staff will connect with you to identify solutions.
What do I do if the zenGiver leaves early?
The zenGiver will communicate with you if they have an emergency or need to leave early. They will ask you to contact us to confirm that the correct duration is charged to you.