Booking a Service
How To Book A Service And Common Issues
What Is The zenGOT Trust and Safety Fee?
What Is An Instant Service Request?
What Is A Direct Service Request?
What Are Your Rates?
Why Does zenGOT Collect Financial Information Ahead Of The Service?
What Happens Once The Request Has Been Issued?
What If I Need The zenGiver To Make A Purchase For The Service I Am Requesting?
Do You Provide A Guarantee?
I Have a Service Booked - Now What?
How Do I Log Into My Account After I Made A Booking?
Contacting Your zenGiver
What Do I Do Once My Service Has Been Accepted?
What To Do If My Service Is Not Accepted?
How Do I Make Adjustments To My Booking Such As: Reschedule, Details Changes, zenGiver Change, Payment Method Change, Etc.
Receiving A Reschedule Request Or Cancellation
Cancellation Policy
What Is zenGOT's Role?
The Day of the Service and the Service Itself
zenGiver Arrival: What To Expect and Things To Know
I Need My zenGiver To Make A Purchase, How Do I Reimburse Them?
What Are The zenGiver's Responsibilities and Expectations?
What Is My Role During The Service As A Customer?
What If It Takes More Time To Complete The Service Than I Originally Scheduled?
What If My zenGiver Makes An Error Or I Have Any Issues During The Service?
After The Service
How Do I Provide A Rating, Review and (Optional) Tip?
I Have Concerns With The Amount I Have Been Charged
How Do I Re-book The Same zenGiver Or Book A Recurring Service?
Your Customer Account
How Do I Log Into My Account?
How Do I Register And What Should I Know?
How Do I Book From My Logged In Account?
How Can I Change My Notification Settings, Account Details, Profile Photo, And Payment Methods: Editing Your Account
How Do I Change My Password?
What Is Account Credit And Why Do I See $0.00 At The Top Of My Window?
Deactivating Your Account