zenGOT Logo
  • CUSTOMER LOGIN
  • ZENGIVER LOGIN
  • zenGOT™ Support
  • Customer Support and FAQs

Customer Support and FAQs

Booking a Service

How To Book A Service

What Is The zenGOT Trust and Safety Fee?

What Is An Instant Service Request?

What Is A Direct Service Request?

What Are Your Rates?

Why Does zenGOT Collect Financial Information Ahead Of The Service?

What Happens Once The Request Has Been Issued?

What If I Need The zenGiver To Make A Purchase For The Service I Am Requesting?

Do You Provide A Guarantee?

I Have a Service Booked - Now What?

How Do I Log Into My Account After I Made A Booking?

Contacting Your zenGiver

What Do I Do Once My Service Has Been Accepted?

What To Do If My Service Is Not Accepted?

How Do I Make Adjustments To My Booking Such As: Reschedule, Details Changes, zenGiver Change, Payment Method Change, Etc.

Receiving A Reschedule Request Or Cancellation

Cancellation Policy

What Is zenGOT's Role?

The Day of the Service and the Service Itself

zenGiver Arrival: What To Expect and Things To Know

I Need My zenGiver To Make A Purchase, How Do I Reimburse Them?

What Are The zenGiver's Responsibilities and Expectations?

What Is My Role During The Service As A Customer?

What If It Takes More Time To Complete The Service Than I Originally Scheduled?

What If My zenGiver Makes An Error Or I Have Any Issues During The Service?

After The Service

How Do I Provide A Rating, Review and (Optional) Tip?

I Have Concerns With The Amount I Have Been Charged

How Do I Re-book The Same zenGiver Or Book A Recurring Service?

Your Customer Account

How Do I Log Into My Account?

How Do I Register And What Should I Know?

How Do I Book From My Logged In Account?

How Can I Change My Notification Settings, Account Details, Profile Photo, And Payment Methods: Editing Your Account

How Do I Change My Password?

What Is Account Credit And Why Do I See $0.00 At The Top Of My Window?

Deactivating Your Account

Technical Issues

Refresh, Update Browser, Delete History and Cache

General FAQ

Website Use On Modern Browsers

About zenGOT™

At zenGOT™, our mission is to make your life easier. Our user friendly platform lets you order on-demand home services (or "gift" services to a friend or loved one) - instantly. You can be at ease knowing we'll send trusted local service providers who have been fully vetted and qualified to take care of your needs. We've done the work - so you don't have to.

zenGOT is an A+ rated company with the Better Business Bureau. zenGOT is affiliated with FabJob.com and IAPCollege.com, which are also A+ rated companies.

Contact Information

#220 Waterfront Business Center
145 Chadwick Court
North Vancouver, BC V7M 3K1

Customer Support: support@zengot.com
zenGiver Support: zengivers@zengot.com
Other Inquiries: info@zengot.com

Stay Connected

zenGOT™

  • About Us
  • News
  • Testimonials
  • Careers
  • Locations
  • Community
  • Contact
  • Blog

Customers

  • Support and FAQs - Customers
  • Free Customer Signup
  • How it Works - Customer
  • Gift Cards
  • Cancellation Policy

zenGivers

  • Support and FAQs - zenGivers
  • Become a zenGiver
  • How it Works - zenGiver
  • Guidelines
  • Service Provider Agreement
  • Cleaning Training
  • Cancellation Policy
  • zenGOT Safety Procedure

Policies and Terms of Use

  • Business Hours
  • Respect Policy
  • Refund Policy
  • Privacy Policy
  • Terms of Use
  • Website Use
© 2018 All rights reserved. zenGOT™.