What If I Run Into Issues During A Service?
At any time if you feel uncomfortable, unsafe or in danger, keep yourself and those around you safe by removing yourself from the situation.
What do I do if the customer disagrees with my methods?
Don’t be afraid to have a brief discussion with the customer about your unique methods, supplies or service rituals. If they don’t like something, you may want to change your approach or you can share why you would recommend doing it a different way. If the discussion is escalating, stay calm and ask the customer what they would like best. At the end of the day, it is their service and we want to accommodate their wishes.
What do I do if I don’t have the correct supplies/tools?
Check to make sure you did not bring the item: is it in your car? Did you leave it by the front door? Double check with the customer if they might have the supplies/tools. If the item is essential to completing the task, offer to run out and grab it to the customer. If they are on a timeline and are unable to have you return later, ask them to reschedule to another day (you will need zenGOT support to do this: Contact Us). Your time to grab the tool should not be charged to the customer.
What do I do if I break or damage something at the service?
Let the customer know right away. Take pictures of the damage for your records and discuss solutions to compensate or fix the damage. Do not attempt to hide damage from customers. This can lead to an escalation that can result in lossed wages, deactivation or criminal charges. Please Contact Us after the booking and let us know what has been damaged and the solution that you and the customer agreed to.