How Do I Expense A Customer For Reimbursement: The Expense Feature

Published September 20, 2018 by zenGOT™ Support

The expense feature has been developed to allow zenGivers to submit expenses (up to a maximum of $150) that were incurred based on a customer request. If a customer asks a zenGiver to purchase supplies for a service and agrees to pay for the cost of the items a zenGiver can submit the expense through our platform.

 

For example, say you were hired for a Yard Work job and the customer asks you to purchase fertilizer before arriving. After finding out what type of fertilizer the customer wants, you’d simply go to the store before arriving at the job and purchase the fertilizer for the customer using your own funds or credit card. Make sure you keep the receipt and immediately take a photo of it with your phone. You’d then add the expense to the booking through the platform so that you get reimbursed. You can do so by going to the Bookings section of your profile, and for that particular job select Add Expense. Once you select Add Expense, you must include a description of the item you purchased, the amount paid and submit a photo of the receipt.

 

A notification will then be sent to the customer informing them of the expense receipt. The expense will then be approved by the customer and/or a member of the zenGOT team and added to your earnings on the booking.

 

App:

zenGOT Expense Customer

 

Desktop:

Expense Button

Expense Entry


What is an expense and what is not?
Any expense that you charge to the customer is a de facto purchase, by them, through you, and the item you purchase must be left with the customer at the end of the service. However, if the customer states that they have no further use for the item and you would like to add the item to your toolkit, then this is not an expense that you should charge to the customer.