I Have Concerns With The Amount I Have Been Charged
Note that your communications with a zenGiver are open for 48 hours following a booking. If you have concerns with the service performed, you can discuss this with them and request that they return to finish or touch-up a job (we, of course, recommend that this discussion is had before the zenGiver leaves the service on the day of the service). You may also want to refer to the Errors and Issues During A Service article.
I feel like I have been significantly over/undercharged, what do I do?
While we do make recommendations to our zenGivers for appropriate pricing, it is possible that there may be incongruences between the amount paid and the value received. If you believe you have underpaid, you are welcome to leave a tip for your zenGiver. Please do so as outlined in this article.
If you believe you have overpaid, feel free to connect with our support team to share your experience (Contact Us). If our support team determines that you are eligible for a refund, your payment method on the booking will be reimbursed. Note that we take each refund request on a case-by-case basis and evidence of unfulfilled service or wrongdoing will determine our chosen course of action. You may also wish to comment accordingly in your review of the service which the zenGiver and other customers may act upon.
How can I go about getting a refund?
You will have to contact our service department at 1-855-4ZENGOT or at support@zenGOT.com. Once the service department has been contacted they will review your refund request and contact the zenGiver as required. If it is determined that a refund will be made, it will be reimbursed to the used method of payment for the booking in concern. Note that we take each refund request on a case-by-case basis and evidence of unfulfilled service or wrongdoing will determine our chosen course of action.