Resolving Issues Related To The Service

Published September 20, 2018 by zenGOT™ Support

Your 48 hour window to connect with your customer after your booking also gives you a chance to resolve any issues related to the service. Be courteous and respectful and do your best to listen and discuss the issue. If you feel that a return to the customer’s place will help to alleviate the concerns, you are welcome to suggest this or you could request that they book you for another date and time to return for a second service. If you request a second service, the expectation would be that you complete a full service as well as fix the issue brought up by the customer.

If you and the customer are having trouble resolving an issue and finding mutual agreement, please let us know by Contacting Us. Note that we take issues on a case-by-case basis and may choose to retract earnings if deemed necessary for customer or goodwill retention. This is not to dissuade you from asking us for assistance; we always aim for a mutually agreeable result to any issue.